This is a RCM thread, so is there a relationship with ACC? It just seems a little odd with a series of ACC posts in an RCM thread. I see that both are on the same street very close to each other. So is ACC a partner of RCM, or a competitor?
That´s a relevant question.
I had a TERRIBLE experience with Royal Chess Mall. I bought a chess piece case that arrived smelling like kerosene. RCM blew me off by telling me the smell will go away in a few days. It didn’t. It wasn’t until I posted my complaint here that they issued a refund. While I did get a full refund I cannot recommend them to you. They gave me the impression that they are more interested in taking your money than providing a decent product.
Not sure if they’re related but if you are not satisfied with RCM (in terms of pricing, quality and support) you can try ACC, that is all. 👌🏻
Not sure if they’re related but if you are not satisfied with RCM (in terms of pricing, quality and support) you can try ACC, that is all. 👌🏻
At first glance, it seems that ACC may not have as large of a selection as RCM. But if you like ACC, maybe go ahead and start a new thread on them so people can share and comment on ACC's products and experiences.
As far as my experience with RCM, I've made three purchases from them. One item was defective, which they paid for the return (to a US address) and gave me a full refund. The other two items are great. So far, I've been happy with RCM.
Sounds like it's pretty hit and miss. My best set purchased was from RCM. It wasn't perfect but it's pretty close and as far as i know its exclusive to them. It's the one I keep going back to. The other one i bought wasnt faulty, it just wasnt particularly nice and is a regretful purchase. One chess board was OK, the other not so much but in there defence they did offer me a store credit and now it's one I've donated to my son's chessclub.
Ultimately my thoughts were they were OK for the price. Especially when you factor in postage. I've since bought nicer boards but they cost 3 times as much.
I have bought several chess sets from royalchessmall. The quality of the pieces are excellent and look amazing! My sets arrived in less than a week. They also have a solid guarantee against defects. As a customer, they have earned my respect and confidence and I will buy more sets from royalchessmall. I'll also say that Sid is awesome and he's very responsive to all communication between the customer and the company. 👍
Just don’t let them screw you over like they tried with me. I received a package that had the strong smell of gasoline. They tried to avoid giving me a refund but I pushed them for that. I’ll never buy from them again.
I have bought several chess sets from royalchessmall. The quality of the pieces are excellent and look amazing! My sets arrived in less than a week. They also have a solid guarantee against defects. As a customer, they have earned my respect and confidence and I will buy more sets from royalchessmall. I'll also say that Sid is awesome and he's very responsive to all communication between the customer and the company. 👍
This is a RCM thread, so is there a relationship with ACC? It just seems a little odd with a series of ACC posts in an RCM thread. I see that both are on the same street very close to each other. So is ACC a partner of RCM, or a competitor?