To all you Chess.com staff of forums
There are other moderators as well and for the most part, moderators are on when they are able to be. There's not any type of schedule as it's a volunteer thing.
I can't tell what device type a member is using but app members can also open a browser to report, use the report option on the member profile, or use the option to contact Support in the app.
" do you have the ear of any official chess.com staff or are you just out doing damage control"? From my yrs here, and knowing older mods & Staff, there is a chain of command..... all the mods report to 1 head moderator. And all the Staff report to 1 head Staff person. Each group also has occasional meetings mostly online like Zoom because some of these people are located all over the globe.