You can't refresh the page nor close the browser as that automatically disconnects you from the game server and you can't rejoin after that and the game is abandoned after that. The countdown might have been a client side script still giving the appearance you are live with the game but you weren't actually connected at all anymore.
Why did I lose this game???
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4 days ago
0
#3
This has started to happen to me, and I only play short games so I can wait 5 mins if the opp. abandons. I never do any background activity or close/refresh the app. Suddenly my timer has run out and I’ve lost.
Have thousands of games on record, and this is a recent problem
Have thousands of games on record, and this is a recent problem
4 days ago
0
#4
Uromysitisis wrote:
This has started to happen to me, and I only play short games so I can wait 5 mins if the opp. abandons. I never do any background activity or close/refresh the app. Suddenly my timer has run out and I’ve lost.
Have thousands of games on record, and this is a recent problem
Have thousands of games on record, and this is a recent problem
If you're on the iOS app there was a bug indentified on a couple of versions that impacted some games.
Staff pushed a fix in version 4.7.17 of the app.
Martin_Stahl wrote:
Uromysitisis wrote:
This has started to happen to me, and I only play short games so I can wait 5 mins if the opp. abandons. I never do any background activity or close/refresh the app. Suddenly my timer has run out and I’ve lost.
Have thousands of games on record, and this is a recent problem
Have thousands of games on record, and this is a recent problem
If you're on the iOS app there was a bug indentified on a couple of versions that impacted some games.
Staff pushed a fix in version 4.7.17 of the app.
This is incredibly bad, isn't it?
The staff have pushed away hundreds of reports in the last several months. The problem is surely on the user's end, you should just clear your cache. And now there is a bug? And it will be repaired some day, but until then good luck? And no explanation, no article, nothing?
This couldn't look worse even if they tried really hard.
3 days ago
0
#6
Artbyrobot wrote:
You can't refresh the page nor close the browser as that automatically disconnects you from the game server and you can't rejoin after that and the game is abandoned after that. The countdown might have been a client side script still giving the appearance you are live with the game but you weren't actually connected at all anymore.
That is wrong, I have done it before while looking at my clubs.
3 days ago
0
#7
Artbyrobot wrote:
You can't refresh the page nor close the browser as that automatically disconnects you from the game server and you can't rejoin after that and the game is abandoned after that. The countdown might have been a client side script still giving the appearance you are live with the game but you weren't actually connected at all anymore.
This is simply not true.
3 days ago
0
#8
magipi wrote:
This is incredibly bad, isn't it?
The staff have pushed away hundreds of reports in the last several months. The problem is surely on the user's end, you should just clear your cache. And now there is a bug? And it will be repaired some day, but until then good luck? And no explanation, no article, nothing?
This couldn't look worse even if they tried really hard.
The first version that was identified with the problem came out three weeks ago, it wasn't months. As more devices updated the issue started being seen more often and identified as being related to those versions and fixed. The bulk of the specific reports were over the last week.
Here's the game that the server claims I abandoned.
As you can see, I barely used any time at all. And more than that, I was refreshing the page and I even closed the browser and came back several times. And each time my opp's clock was still counting down.