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Account recovery

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alexRJ2k24
I closed my previous account by myself . but now I want it to get it .. how so? .. I checked everything.. asked the bot ..but no help ..
Martin_Stahl
alexRJ2k24 wrote:
I closed my previous account by myself . but now I want it to get it .. how so? .. I checked everything.. asked the bot ..but no help ..

In the chat where you asked, make sure you clearly stated the account you wanted to reopen. If it still doesn't give an option to open a ticket, try something like contact an agent

Logics01

Contact an agent ? Not working. Ive been waiting for a respons for 30 days.

vacagoyaba
I’m waiting for 1 week the guy above is correct, it doesn’t work
Martin_Stahl
Logics01 wrote:

Contact an agent ? Not working. Ive been waiting for a respons for 30 days.

Did the support tool say that you would be contacted?

Martin_Stahl
vacagoyaba wrote:
I’m waiting for 1 week the guy above is correct, it doesn’t work

Did it say you would be contacted? If so due to the holidays it could take longer than normal