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Chat Disabled Seemingly Out of Nowhere

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ColeSandick2001

Not an expert on the mechanics of the site by any means but my in game chat function has been completely disabled for seemingly no reason in particular. I'm definitely active and I can still post on the forum. I definitely haven't been restricted. I've tried logging in and out. What's my recourse here? 

4KnightsOfTheApocalypse

If your opponent has chat disabled, which a lot of users do, you won't be able to chat in game.

ColeSandick2001

This happened in a bunch of games in a row, which makes it seem hard pressed in be a coincidence.

cl0udnotfound
Probably is one, Chess.com has no reason to randomly mute you.
Sponger

Same thing happened to me. Definitely not because opponents have muted. There is some glitch going on, and there is no meaningful way to get in touch with an actual human on this website, only useless AI...

vegan_cheemsburger9000

The same has happened to me but I am offensive by nature and must be contained

cl0udnotfound
:skull:
Aeenarion

Same problem for me... I can't use the chat in classed game.
I checked my parameters, all are enabling chat function.
So it let 2 options :
- Bug
- Or a have been reported for abuse in chat. However, i only use the chat to only "gg" in rare time... Does reporting isn't checked by someone ?

ghostinthemachine7331

Ha, I was just coming looking for answers on this, chat's been disabled for a couple days now, no bans, no altered privacy settings... like above, all I usually do is 'gg' and move on, but, yea, it's been a couple days now of chat disabled for dozens, if not hundreds of bullet chess games, so I can't imagine every single one has been muted.

bo_spp

I am experiencing the same thing. Haven't used the chat function in forever but seemingly disabled out of nowhere.

XPGK7
ColeSandick2001 wrote:

Not an expert on the mechanics of the site by any means but my in game chat function has been completely disabled for seemingly no reason in particular. I'm definitely active and I can still post on the forum. I definitely haven't been restricted. I've tried logging in and out. What's my recourse here?

This happened to me too dunno why but a few days later it fixed itself so just be patient.

Zarni7

Same. In addition the chat for observing games has also been disabled for me. Not that this is necessarily a bad thing as chess.com chat is undesirable imo.

Fisk91

I just ran into this issue today. I didn't get a message saying it was temporarily restricted or anything, and it doesn't seem to be disabled in the unique chess modes either. Is this a bug?

SeanTheSheep021

Same thing happened to me. I sent a message but can’t see it, and can’t see the opponents’ as well.

EmilLovas

I'm experiencing the same thing. Could this be a poorly implemented update to more easily identify bots?

And I would like to add that the "support"-bot was a horrible experience. I left feeling I had been muted, and that there was no way for me to find out why it had happened. When on the contrary non of us were, and it was just a poorly released update.

FotomeistarsLV

Same here. I used to be edgy a year or two on another account, but on this one I occasionally use smiley face to nudge someone

Sponger

Reporting back here -- mine just got fixed outta nowhere. No message from admins, no nothin. Working again as mysteriously as it stopped a few days ago...

Martin_Stahl
Sponger wrote:

Reporting back here -- mine just got fixed outta nowhere. No message from admins, no nothin. Working again as mysteriously as it stopped a few days ago...

Found out there was a new update and that caused the issue. Staff rolled that back until the big gets fixed.

ghostinthemachine7331

yup, can confirm it works again happy

ColeSandick2001

Things are fixed on my end too. Glad to see things taken care of.