Forums

Chess.com bugs...

Sort:
snckm3602005

So I have been using the chess.com app for a while now and experience a lot of bugs. Want to see if I am the only one. To start about 3 days ago it totally erased my account of nearly 1000 played games with a final rating just over 1350. Now I have to start all over. Second it constantly logs me off. I thought it was my Internet server but have proved many times it's not. Also sometimes during a game it will not show the players last move yet my clock keeps running or it makes their pieces disappear. Lots of bugs I hope get corrected including get my old account back!!!!

Richard

Sorry you are experiencing this problem.

I would just like to ask a question to help identify the problem and hopefully be able to provide a solution.

1) What device are you using? (Iphone, android or Windows mobile 7)



Regards

Hydra

snckm3602005

iPod app

Richard

Are you using the most up to date version ?

When was the last time you updated it?

Regards

Hydra

snckm3602005

Recently. It is up to date

Richard

Was your old account a facebook account or a normal sign up account?

snckm3602005
Normal sign up I don't use Facebook. That's the thing, it didn't erase my account, it just got rid of all my games and Elo rating. I also don't like when people abandon hopeless games with a bunch of time left and I have to sit there and wait 10 minutes for their clock to expire, yet if I get kicked off and have to resign in, even if it takes 20 seconds, I am told I abandoned the game and get a loss
Richard

What was you previous account name?

snckm3602005

Same thing it is now

snckm3602005

I think it happened right around the time they gave me a free week of diamond membership. That's when all my games stats and Elo rating was erased

Obed_Alejandro12

mmmmmmmmmmmmmmmmmmm

Gothic_Garden

I don't know, but lately, it's been kind of ridiculous. If I want to look at a game I played some time ago, I get thrown back to another game I played. Or if I want to make a move in a current daily game, I first get thrown back to the latest Rapid Game I played. Never had this problem before.

 

 

solama78
About 10 days the “playing now” tape disappear from the list i don’t now why i try to update the app without any result
So what is im doing to solve this problem
FrankAmadoLive

I feel like one of the bots is cheating. That's a joke, I know there is something screwy in the system.

FrankAmadoLive

Anyway, to continue. I had my white pon on b2 and my bot opponent had his

FrankAmadoLive

I had my white pon on a2 and my opponent had his Black pon on b4. I jumped to a4, but then on his move he moved to a3, as if taking my pon, and my pon on a4 disappeared. :devil

Martin_Stahl
FrankAmadoLive wrote:

I had my white pon on a2 and my opponent had his Black pon on b4. I jumped to a4, but then on his move he moved to a3, as if taking my pon, and my pon on a4 disappeared. :devil

 

It's a legal move called en passant.

https://support.chess.com/article/683-what-is-en-passant

Martin_Stahl
solama78 wrote:
About 10 days the “playing now” tape disappear from the list i don’t now why i try to update the app without any result
So what is im doing to solve this problem

 

Its under Watch now.

trimalo

I also experience many bugs, my lessons numbers were above 400 and suddenly all disappeared, my avatar picture disappeared, my puzzle ranking around 1600 went down to 400, and so often Server error. Our fault. we will look into it or try again, system down...

Make no mistakes, I love Chess.com and playing chess liberates me but those bugs are killing me, literally. 

ba_ba_ba

FYI to the members who still pay for this site:

It's been over two months since I reported bugs in the Puzzle Stats on the Home Page and still no feedback, no timeline for fixes, no concern.

Nothing.