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Chess.com bugs...

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trimalo

I live chess.com, but bugs are omnipresent and omnipotent. Sad truth it is.

AlLerner

All the time - at least one time every 10 games - happens one and the same: I try to make a move, the field I try to move to becomes red and then... it looks like I have already made "some" move, mostly a suicidal one... What I see: the field becomes red, then one of the pieces of my opponent "jumps" and one of my pieces disappears. In the analysis later I see, that I have seemingly made a move I've never have done. 
I have already lost dozens of games this way.

Martin_Stahl
AlLerner wrote:

All the time - at least one time every 10 games - happens one and the same: I try to make a move, the field I try to move to becomes red and then... it looks like I have already made "some" move, mostly a suicidal one... What I see: the field becomes red, then one of the pieces of my opponent "jumps" and one of my pieces disappears. In the analysis later I see, that I have seemingly made a move I've never have done. 
I have already lost dozens of games this way.

If the square turns red that means it's a premove and it wasn't your turn yet

AlLerner
Martin_Stahl hat geschrieben:
AlLerner wrote:

All the time - at least one time every 10 games - happens one and the same: I try to make a move, the field I try to move to becomes red and then... it looks like I have already made "some" move, mostly a suicidal one... What I see: the field becomes red, then one of the pieces of my opponent "jumps" and one of my pieces disappears. In the analysis later I see, that I have seemingly made a move I've never have done. 
I have already lost dozens of games this way.

If the square turns red that means it's a premove and it wasn't your turn yet

Yes, that would be OK, but that is not a reason to "make" some moves in the background, which I have not done and even cannot see :-)

Martin_Stahl

You can turn off premoves.

Tertif

When I play a round tournament when I win the 1st round it doesn't come next game it comes new 15|10 and when I select that it shows user tertif is playing a tournament but then it doesn't load any opponent

gurv12
trimalo wrote:

I also experience many bugs, my lessons numbers were above 400 and suddenly all disappeared, my avatar picture disappeared, my puzzle ranking around 1600 went down to 400, and so often Server error. Our fault. we will look into it or try again, system down...

Make no mistakes, I love Chess.com and playing chess liberates me but those bugs are killing me, literally.

same my puzzle rating was 1800 but it went to 1600. and after tireless work now it is 2100grin

Benedekszevasz

Hi all,

bugs to report: the report bug option doesnt work; suggestion option doesnt work. thats why i write here. otherwise on my iphone 6s the bottom option of "help" cant be selected, because its too low on the bottom of the screen and the tabs thingy appears in front of it when i try to tap on it. might be easy to get around it, just writing so you know. tried on a laptop, clicked the buttons, nothing happened.

the main and biggest problem: i moved a pawn on d4, an enemy pawn took it on d3! i have recorded a screen video of it, as i go back and forth and you see it happening a hundred times.

what should i do, how can i report it? please help.

best regards

Martin_Stahl
Benedekszevasz wrote:

Hi all,

bugs to report: the report bug option doesnt work; suggestion option doesnt work. thats why i write here. otherwise on my iphone 6s the bottom option of "help" cant be selected, because its too low on the bottom of the screen and the tabs thingy appears in front of it when i try to tap on it. might be easy to get around it, just writing so you know. tried on a laptop, clicked the buttons, nothing happened.

the main and biggest problem: i moved a pawn on d4, an enemy pawn took it on d3! i have recorded a screen video of it, as i go back and forth and you see it happening a hundred times.

what should i do, how can i report it? please help.

best regards

That's not a bug. It's a legal move called en passant.

https://support.chess.com/article/683-what-is-en-passant

Benedekszevasz
Martin_Stahl írta:
Benedekszevasz wrote:

Hi all,

bugs to report: the report bug option doesnt work; suggestion option doesnt work. thats why i write here. otherwise on my iphone 6s the bottom option of "help" cant be selected, because its too low on the bottom of the screen and the tabs thingy appears in front of it when i try to tap on it. might be easy to get around it, just writing so you know. tried on a laptop, clicked the buttons, nothing happened.

the main and biggest problem: i moved a pawn on d4, an enemy pawn took it on d3! i have recorded a screen video of it, as i go back and forth and you see it happening a hundred times.

what should i do, how can i report it? please help.

best regards

That's not a bug. It's a legal move called en passant.

https://support.chess.com/article/683-what-is-en-passant

OMG🤦🏻‍♂️ I see. When was THIS invented?🤔🤭

Thank you for the info though! I’m not new to chess, but never heard of it. Not a fan either though. Are there more of these tricky moves?

I_AM_WINNER_SP

You can just install play protect Play protect protected my tablet since I used it no bugs were there But if it doesn't work then it's the computer's problem Regards winner sp

Martin_Stahl
Benedekszevasz wrote:

OMG🤦🏻‍♂️ I see. When was THIS invented?🤔🤭

Thank you for the info though! I’m not new to chess, but never heard of it. Not a fan either though. Are there more of these tricky moves?

It's been around for a long time and became standard everywhere in the late 1800's.

https://en.m.wikipedia.org/wiki/En_passant

Other than castling, that the only special move.

Benedekszevasz

Tyty!😊👍

wendellalexandre

Queria saber porque nas minhas partidas eu sou desconectado do nada, internet funcionando normal e o site simplesmente caindo, todo dia uma partida perdida por abandono por causa dessa instabilidade.

Martin_Stahl
wendellalexandre wrote:

Queria saber porque nas minhas partidas eu sou desconectado do nada, internet funcionando normal e o site simplesmente caindo, todo dia uma partida perdida por abandono por causa dessa instabilidade.

You might try some of the information in the following.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues