Diamond membership not added to my account.

I recently placed second in an Untitled Tuesday event and third in the Jamie Jaquez Jr. event. In the articles I have read about these events, there apparently is a prize of diamond membership to the top three. I have not received the months of diamond I won, what can I do to get them? 

https://www.chess.com/tournament/live/late-untitled-tuesday-5171107 This is the Untitled Tuesday I got second in.

https://www.chess.com/tournament/live/arena/jaime-jaquez-jr-3808935 And this is the arena I got third in.

You should contact Support directly using the option in the menu

The AI asistant didn't understand my questions...

Provide as much detail as possible and if it doesn't offer to open a ticket try something like contact an agent in that same support session.

No, I paid for a year of diamond back in July. This would be extra

Okay, I'll try that.

i don't think it is correct to provide a lot of detail to the A I support bot.

It focuses on key words. A few well chosen key words will allow it to identify any previously stored answers that may be applicable. A lot of words just allow it to focus on non-key words.

In this case, I would try some words like "prize contacts" or even "billing question" since the billing department probably knows who is in charge of awarding prizes.