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coyotejoe

I seem to be having issues with email alerts when it is my move during a match. I am not getting consistent notifications that it is my move. I am currently involved in a 3 day / move match. The last time logged on was for my last move. 6 days later, and I still haven't received an email notifiying me that I need to move. I just happen to log in to see if the game had expired, and I have 9 hours left on my move (good news). But there was no notification that it was my move nor that I had less than 24 hours to make a move (I seem to remember getting this message before also), and I checked my spam/junk mail folder to make sure it wasn't discarded.  Any ideas what may be wrong?

Thanks! Keep up the good work on the site. 

erik
hmmm. that is strange. perhaps you did not get the notification because you were online at the time he made the reply move? perhaps it was your email provider? it's really hard to say why this happened. that said, we are making some adjustments to the way email alerts work starting tomorrow. i hope that helps!
runningrocker

I am also having this problem. I used to get the email alerts coming through like clock work, even when I was on line I would receive an email alert.

However like coyotejoe I have stopped receiving the email alerts. I have removed the email address from my profile and saved the change then went back and re-entered the email address and saved the change and this has had no effect, I have tried a different email address to make sure the problem was not at my end or with my ISP and still no alerts.

I too had the fortunate success of going on to find that I still had 9 hours left to make my move, but like coyotejoe I had no initial alert or less than 24 hours alert. What has happened and where do we all stand with this problem?

 


runningrocker
mm forgot to click the track button
sk8erkid
runningrocker wrote: mm forgot to click the track button

ya i guess


runningrocker

No responce to this problem then, should one place the problem in the Bugs Report forms?

 

It has after all lost me a game and lost me points from my chess rating and I havent even had the chance to play a full game.