Game move alerts failing?

Hey guys,

 Recently I joined and got a friend to join.  We've started a game, and we have the "alert me when it is my move, I am running out of time, or I receive a challenge." option turned on, but we are not getting "it's your turn" emails.

I definitely got the emails indicating an incoming challenge, and I believe I also got a "game declined" email (we both challenged each other, but decided on just one game).  So I wouldn't think it's a spam filter somehow trashing it (and I've checked my spam folders to be sure).

 Is there some option we're missing?

I have "Messages", "Notes", "Comments", "Tracking", and "Online Chess" all enabled under "Edit Alert Settings".  I also have "Also send alerts to my default contact email address".

The alerts are all enabled, and selected to be sent.  I received an email indicating that I had new comments to read on this thread, so messages from [email protected] are not being marked as spam.  However, I guess it's possible that something within a "move" alert is triggering the spam detector, so I'll add it to my safe list.

But I've not seen any messages appear in my "SPAM" folder, so this is why I wonder if the message for "Your move" is even being sent...

Yes, that's what I'm expecting.  I've tried closing the webpage, having my friend make a move, and still have not received the alert.  Also, when I've made moves in the past, I've verified that his status is "offline", which means the server definitely knows he's not signed in, and he still does not get the alerts.  Next, I'll try "signing out" specifically, and not just closing the web page.

Still, I've never seen a forum that doesn't send alerts (such as "new post to a thread you're watching") even if I'm currently logged in and browsing.  So I would expect that new forums posts, as well as email chess games, would still email me the alerts.

I've also tried signing out of the web page so that there's no way the server thought I was logged in.  I still don't get any move alerts.  In fact, I let my game go down to just 2 days left (10 day move period) and I still don't get any alerts.

Any other ideas?  I'm sure my email provider is not filtering the email as spam -- I receive forum post notifications and also game invites.

I am experiencing the same problem.  I was notified when an opponent accepted a game, but I have yet to receive an email when it is my turn.  I have checked my spam settings, etc, as well, and that does not seem to be the problem. 

I wonder if it's a problem with new accounts only.

I was thinking the same thing.  I belong to other chess sites and my notifications always come through just fine, so I am sure it is not a spam problem.  I also double-checked by notification settings and they are correct too.  Maybe it takes the system a little time to fully register a new user?

Until this clears up, I better stick to a long time control in my games as I know I am going to forget to check for my opponent's move. 

A suggestion:  we need more emoticons!  Some chess-related ones would be nice.

gmail.

Just wanted to update this issue:

Today, I did receive an email notice that I was challenged to a game, but I still have yet to get notified when it is my turn to move. 

Is any progress being made on this issue? 

That is very considerate of you.  Thank you! 

Considering the Chess.com logo still has a "beta" label next to it, it is remarkable that this is the only problem I've encountered so far.  I hope they are close to ending the beta phase once they squish this bug.