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games aborted when opponent losing

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StumpyBlitzer

There was a server reboot around the time you posted.

So that aborts games that are in progress and won't show on your profile either 

Vaishnav2020

Ok 

Yonak237

I came here being angry about it, but now I feel better when I see how many people experienced it. 

My question: how many times a day do they restart the server?

Martin_Stahl
Yonak237 wrote:

I came here being angry about it, but now I feel better when I see how many people experienced it. 

My question: how many times a day do they restart the server?

 

For planned outages, it's usually once a week max. Sometimes there are more emergency restarts.

Awhertfutyr

It is definitely a cheat, not a server or internet issue. It happened to me lots of times. We need to report immediately.

Martin_Stahl
Smorodinca wrote:

It is definitely a cheat, not a server or internet issue. It happened to me lots of times. We need to report immediately.

 

For a player to do it, they'd need full control of the server process. If they had that, they wouldn't be disconnecting a few people here and there. 

 

The fact is, if a game is aborted after moves have been made, it's either a server restart, which happened earlier today, or a game in an arena when it ends.

Wyzak

Just happened to me. I was in a dominating position seconds away from winning and game aborted against mamaie2020

Martin_Stahl
Wyzak wrote:

Just happened to me. I was in a dominating position seconds away from winning and game aborted against mamaie2020

 

There was a scheduled server restart.

arunkapoor1958
This just happened to me and keeps happening all the time please fix it , it is really frustrating
Wyzak

Scheduled? Yet no announcements in game?

Martin_Stahl
Wyzak wrote:

Scheduled? Yet no announcements in game?

 

There's usually an announcement around an hour before the restart. I believe it normally shows at the top of the page, but it's been a while since I've been in live when there was one scheduled.

Wyzak

Two restarts in two days as well?

Martin_Stahl
Wyzak wrote:

Two restarts in two days as well?

 

In this case, yes. 

LucasYM

wow

jerryxiao_201203

my opponent aborted on purpose i was winning and was lower rated so he was pose to lose 10 points then he aborted and I did not even report him

Mazdak422
This just happened to me wtf
Martin_Stahl
jerryxiao_201203 wrote:

my opponent aborted on purpose i was winning and was lower rated so he was pose to lose 10 points then he aborted and I did not even report him

 

There was a scheduled restart

c_saavedra

Is there no prior notice that there will be a server restart? One could refrain from starting games if you know that they will be aborted mid-game. This is pretty substandard.

56Capablanca56
I think extreme measures have to be taken. The same thing just happened to me, they aborted me in the middle game, strategically won, every day there are more different ways to cheat
c_saavedra

It's no cheating. The chess.com servers have scheduled maintenance, so they need to be rebooted from time to time. That's to be expected. What's annoying is that there's no prior warning, a banner saying "chess.com will restart itself in N minutes" will be fair warning for people to know not to start games if they are likely to last longer than the time left for the maintenance reboot. Rebooting out of the blue is disrespectful to players.