How long does Chess.com take to answer tickets/refunds?

I asked for a refund 5 days ago and I haven't gotten an email or something. How long does this take?

On average it's 2-3 days but with the holidays and increases in ticket loads it can take longer.

Have you gotten your refund? Because I asked for a refund the same day as you and haven't gotten any emails yet

Be sure to check your junk/spam folders but it's very possible they haven't responded yet as they are still working through tickets.

Hey! I requested mine on Dec 30th (fair they were probably all on Christmas annual leave then) and am also still waiting. I cancelled my auto renewal alright and got what I imagine was an automated response asking me if Id prefer to just downgrade my sub, and haven't gotten an answer to that yet either

I don't think the downgrade message was automated.

I requested refund on March 26th. My email is [removed-- MS]. I'm still waiting. Please, contact me.

It looks like you may have been contacted shortly after posting. If that's not the case, reply and I can follow up.

Thanks! I have been contacted again and the Chess.com refunds in 3-5 days.

Czy istnieje możliwość ekspresowej realizacji zwrotów? Bardzo mi się spieszy, a subskrypcje wykupiłem przez pomyłkę 2 dni temu. 02.12 również poprosiłem o zwrot środków...

Most refund tickets are handled pretty quickly but with the recent Black Friday special there's likely an increase load. There's no expedited option