I didn't abandon the game but I lost and my rating went down.

Funny it says staff again by your name. WTF? are you paid by chess.com, if yes you are a staff member. which means you lied in your previous post. which also means I now hate this site, for the problem mentioned before and for being lied to.

every time I logon its a crapshoot as to what version I am given. I will get new then old new then old. Fix that too.

No. I am not paid by Chess.com.

Which version you get depends on your cookies. Once you switch it will stay that version unless you manually switch or clear your cookies. It is possible they may age out after an extended time but I haven't seen that to be the case.

You are not paid but you have staff by your name. are you a volunteer? if you volunteer you still work for chess.com, if not it doesnt matter. You have the word STAFF next to your name, and as such, represent them and the site. So do you do work for the site or are you just going to lie again? Tell the developers who do actual work to fix the problem psuedo staff member Stahl.

I am a volunteer moderator but don't actually work for the site in any manner other than that. I am a member and try to answer questions and help where I can. The Staff icon is only in preparation for v3. 

Nothing I have posted has been misleading and as a moderator don't have access to developers or can direct anyone to fix code. When I encounter bugs I submit reports just like any member can.

I also had that problem several times here last week. I think they DO have technical problem, bc I didn't disconnect, but was constantly said to have done so.

Has your cell phone ever dropped a call? Is it chess.com's fault?

I have never lost a connection in years of playing here. While it is certainly possible that chess.com isn't rock solid on its end, I think it is also possible that some of you guys don't have connections as stable as you think.

A wired connection is pretty stable. Wireless and wifi aren't as stable.  

thanks for your 2 cents notmtwain, however im wired. I never dissconect during games. I have had the local host shut down on me a few times. but the site and my browser alert me. also chess.com goes down periodically for maintainance but they always warn ahead of time. Furthermore when I have played with poor sports who dissconnect because their position is hopeless and they disconnect the site knows and tells me. The problem I have encountered is not any one of these situations. I am simply playing thinking of a move for a minute perhaps longer than normal and then the game ends saying I have abandonded it when i was just about to move a piece. No indication that I had dissconnected ever. either on my PC router local host or the site chess.com. There is a bug that needs to be fixed. Stahl having staff by your name then telling people you are not staff and then for the staff label to appear and dissapear IS VERY misleading and suspicious.

'however im wired', LOL,  so is Kaynight, to da moon!

As for the cell phone comparison dropped calls due to EM interference is possible. Also incomplete cell tower coverage. which is the fault of the provider and network. since chess.com has nothing to do with cell phones I find your analogy logic and question to be entirely false. My internet connection is solid. i rarely get disconnections due to service on my end. when I do its total and no internet phone or TV is available. This happens probably once a year and I believe its a maintaince related issue or a reebot issue for new firmware instalations.

bye kaynight. it's my time ,allotted to me, by the rules of the game to think of moves. by your logic: "just move instantaneously and clocks aren't needed at all". Your logic is childish, ignorant, and not applicable nor appreciated.

Hi, Martin. You should change your posting name to "The Great and Powerful Oz." It would be fitting for a mod.

I can't do anything about the icon. When v2 is gone that won't be there. v3 has the newest code and might be more stable for you.

In V2, the game is considered abandoned, even with uninterrupted connection, when no move has been made within 1/2 of the total time control. Increment is irrelevant. For example, in a 10|0 game, the game will be adjudicated as abandoned if at least 5 minutes have elapsed without a move. In a 45|45 game, the threshold is 22'30''.

Normally, this is not a problem, as most people don't devote half of their total time to a single move.

I am reasonably certain that in V3 this will change, but the details are not known to me yet.

Note that some poor sports of the kind you mentioned may keep a connection without moving, in hope that their opponent will get fed up and abandon the game. I suppose this is what the current implementation is trying to address.

again why give time if I cannot use it. it is against the actual rules of chess. some people would use time as a strategy in a tornament if they know making an oponent wait will give them the psychological edge. The rules of the chess clock need to be followed by chess.com. if I have the time allotted let me use it. it is part of the game. otherwise dont call it chess. call it chess minus or chess*(only some of the time). the fact that there is a clock matters. In a football game or soccer, if the score is 5-0 or 21-0 at half time do they say oh the other team hasnt scored so the game is over? no! the time of the game is the one constant the players can count on. Its the F'ing rules of the game that this site deliberatey breaks for convienience sake. Boo on that! It is not only unsportman like conduct but it violates the very rules and spirit of the game chess. Fix it now!!!!!!!!!!!!!!!!!1

Kaynight I do know the rules of chess and chess.com admits in their current version they don't follow them.

the fact that a site called chess.com doesn't follow the rules of the game Chess, the actual game, Isn't exciting in the least. It makes me want to puke. And you make me ill beyond words Kaynight. Remember you said bye? i guess you didn't mean what you said. which makes you two faced, fact!. i mean what I say. stop being part of the problem of annoying individuals who would rather capitualute then stand for principlals like the actual rules of chess. In your words "Gawd......!" 

Is this the game that got you upset?

https://www.chess.com/live/game/1656284204 (this is V3 link)

https://www.chess.com/livechess/game?id=1656284204 (V2 link)

Welcome to the club.  I reported this problem to chess when the new version first came online because it started happening in old chess also.  It is a problem where the screen is not being refreshed.  You sit there and watch the clock count down, but you can't see your opponent move.  For example, the opponent is white, you are black.  White moves, but you don't see it because your screen does not refresh.  You see you opponents clock counting down, but not YOUR clock.  When it reaches the cut-off, you are penalized for abandoning the game.  THIS IS A CHESS:COM SOFTWARE BUG in either their application program or their client-server software.  It is NOT rocket science.  I have been a software engineer and systems architect for more than 20 years.  This is a very simple bug and not only should it be fixed,  it NEVER should have happened in the first place.  Another example:  you are white, you move, your opponents clock is ticking away.  After a minute, you are told that black wins because you abandoned the game.  This is because black did move, but you didn't see it.  The clock faithfully ticks away because obviously, the way the clock is decremented is not the same as the board being refreshed.  This is logical because you wouldn't want to disturb the clock as the position of a chess piece is updated when the opponent moves.  Quite frankly, I think chess.com needs to restore points when this error is reported.  All I got so far was the lame response that "maybe you were disconnected and didn't know it."  Excuse me?  That is blaming the end-user for a software bug and quite insulting, treating the end-user as though they are not computer savvy.  Maybe in the 80's, when software engineers were a rare bird, you could confidently assume that an end-user reporting a bug was not a systems expert.  But today, there are literally MILLIONS of computer programmers and systems architects, so technical support would be well-advised not guess what hat the end-user is wearing.