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Issues And Problems on Chess.com

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eddieshalom

I find mistake after mistake on chess.com

It used to be excellent  but not any more.

Good bye to chess. Com 

celestial964

Im having trouble with the game making gletches while im playing?

 

Martin_Stahl
celestial964 wrote:

Im having trouble with the game making gletches while im playing?

 

 

Can you give examples?

monkey-armory
Martin_Stahl wrote:
Roadini wrote:
Hi. Just wondering why the connection is cut off so often even if I have a reasonable connection. Surely it can't take that much bandwidth to send a chess move? Apart from that (which is pretty important) your program is excellent! Jesse

 

Disconnects can happen for a variety of reasons. Could be something on your system (Flash, streaming video/music, other processes can also cause issues). Could be one of any number of hops between you and the Live server. Could potentially be the server too.

That said, if you are on the app, in particular on iOS, there may actually be something more going on. I've seen a number of topics with disconnects. Can't say if it is a new iOS issue, something with the app code, or something else entirely.

Martin was here in 2015 wow busy guy

ninjaswat
Ronald_Kray wrote:

Is there a way to change setting so that your pieces are on the bottom of the board and you do not have to flip the board if you happen to get the pieces at the top?

Turn off "always show from white's perspective" in settings.

Draven77

The same thing happened to me. I won, but the app stalled so I didn't get points

TheMachinist87

I am a bit disappointed of the android app the last months. Chess updates it quite often, but it's getting more and more buggy. Private messages are not visible since weeks, also the quite new introduced compare stats with another player shows no results anymore....handicap games the manual settings are also invisible ....since an update last year, games are not updated immediately ....chat is not possible after doing a move for a time or if oppenent moves while writing (message "please refresh the game" and message is not sent ). Several times per day chess is not available, although my connection is stable and fast. The design improved a bit , but many website features are still missing (no variants, an info box with more game information like on website, tournaments are not reachable with a single click). Some features I read were also requested by many other users for awhile , the app is developed very slowly and when I report bugs, they are not fixed quick. ....

Martin_Stahl
TheMachinist87 wrote:

I am a bit disappointed of the android app the last months. Chess updates it quite often, but it's getting more and more buggy. Private messages are not visible since weeks, also the quite new introduced compare stats with another player shows no results anymore....handicap games the manual settings are also invisible ....since an update last year, games are not updated immediately ....chat is not possible after doing a move for a time or if oppenent moves while writing (message "please refresh the game" and message is not sent ). Several times per day chess is not available, although my connection is stable and fast. The design improved a bit , but many website features are still missing (no variants, an info box with more game information like on website, tournaments are not reachable with a single click). Some features I read were also requested by many other users for awhile , the app is developed very slowly and when I report bugs, they are not fixed quick. ....

 

Version 4.5.0 should be released in the near future that is supposed to fix the messages issue. As to features, such as variants, most variants are unlikely to work well on the app due to limited screen real estate. The apps are also not designed to be in 100% feature parity to the website and mobile web works well for most things.

Bmatt72

Chess.com is frozen  my opponent has made a move but it didn’t update on my board  then the app froze. How do I fix this?

Bmatt72

I have an I phone

Martin_Stahl
Bmatt72 wrote:

Chess.com is frozen  my opponent has made a move but it didn’t update on my board  then the app froze. How do I fix this?

 

Try an uninstall and reinstall.

Bmatt72

Will my data be erased?

sleepyzenith

can't you just directly message one of the mods or post in the help and support club instead of summoning a mod to answer questions here

Bmatt72

I can’t do anything, it’s frozen. It tried to update at first, then stopped doing that.

Martin_Stahl
Bmatt72 wrote:

Will my data be erased?

 

App customization may be, not sure how iOS handles that. However, all data is hosted on the site and the apps just load it from there.

Bmatt72

Ok I am back in. Had to uninstall and reinstall with my password.  Thanks for the help.

DrSpudnik
OmegaGrandMasterGWiz wrote:
All my points from puzzle went to zero, I saw it in front of my eyes, I just opened daily puzzles and I just watched suddenly all the points went to 2000 to 0 in two seconds.

Let that be a lesson!

Kevinthehouse

In my latest game i performed a checkmate but I lost due to time. Is this a mistake or even possible? Who should i contact at chess.com to change the decision here?

MarsAmbassador

This is blitz...Time control is an important component here... your opponent has won fairly..That's right.

Martin_Stahl
Kevinthehouse wrote:

In my latest game i performed a checkmate but I lost due to time. Is this a mistake or even possible? Who should i contact at chess.com to change the decision here?

 

Checkmate on the client doesn't necessarily mean the server received your move before the clock ran out. The server keeps the official clocks and if your move isn't received before time runs out, it will be a loss if your opponent had sufficient material to mate.