Losing connection during games at Chess.com

I had the same problem a few months ago, but now everything is fine. Back then, I had just moved into a new apartment, and the internet there was terrible. When I read about armstrongmywire, I decided to switch providers. After I did that, everything has been working quite well. Unfortunately, I lost the password and login for my previous account, so I’m starting over here.

Yes, recently I have this often. My net is fast and stable. All other apps work perfectly, both on my PC and on other in-home devices. Only chess.com disconnects. Drives me crazy.
Tried to empty cache. Tried to reboot. Still the same.

Happens to me at least once a week and I am on reliable fibre optics internet - and like others here, I have no connection problems with any other sites or apps. Besides losing games because of this or hanging on by a thread by refreshing my browser that seems to work temporarily, there is always the possibility that my opponent will perceive that I have stalled by disconnecting deliberately and report me. It has certainly made me now reconsider when I see the opponent has disconnected and I think it's deliberate given how frequently it has happened to me. But in all of those cases, the opponent disconnects when I am taking the lead. So it does appear as if the other person has disconnected deliberately. Google says to clear the cache in my browser but even after doing this, the disconnections have continued to happen.

The articles are not helping me at all. Chess.com is just lazy they only care cares about money not quality of the website

I don't know why from many games after I have bought diamond membership I am getting lots of latency and connection issues due to which I am losing lot of games on time. Kindly resolve this issue ASAP.

If you're playing on the website, take a look at the following.

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

If you're using the iOS app, some games are having issues and staff are looking into it. There's a fix coming soon that should improve things in that case

I just lost three winning position games due to "abandonment", [removed -- MS]. I have three TV's going on the same fiber connection at any given time. The connection problem is with chess.com. The very least you could do for a pay to use service is hold up your end and absolutely certain that we are not constantly disconnected. This is a real problem. Fix It!!!

pb641, I agree! This is the only site I have disconnection at all! So frustrating! Their solution that they post are always to clear our cache etc. But that doesn't last long even if it does appear to help. And how come I never have to clear my cache for any other websites??? TV works fine with all the streaming apps same as you.

If you're on the iOS app there is a bug that impacts some games. Staff are aware and working on pushing out a new version with a fix

No, I'm using my mac on the chess.com website. Happens on Chrome and Safari browser.

Version 4.7.17 of the app with a fix is in the process of rolling out.

Great! Nice to hear this!

How much does the diamond membership cost in rupees