It is so hard to contact the support and my just purchased yearly membership was sudden cancelled due to bank issue. I called the bank and they seems to resolve it . How can I get contact to support team ASAP to make sure they receive the money and resume my membership ASAP?
Thanks!
Use the option in the menu to contact Support directly and use the billing option
Thanks for the reply! Yes, I use contact support, but it has been 2 days and no one reply me on the issue. I can see the yearly membership charge on my credit card post, but I have no membership for 2 days now.
Did the support tool say you would be contacted? It should have given a time estimate.
The site had over 23,000 support requests last month and most months are similar. Most tickets are handled first in, first out but with 700+ tickets per day it can take a little time to get to them.
It is so hard to contact the support and my just purchased yearly membership was sudden cancelled due to bank issue. I called the bank and they seems to resolve it . How can I get contact to support team ASAP to make sure they receive the money and resume my membership ASAP?
Thanks!