REFUND

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**Subject: Request for Refund of Subscription Fee**

Dear Chess.com Support Team,

My name is Isakzhan, and my username on Chess.com is isakzhan23.

Recently, I had a 7-day free trial subscription. After the trial period ended, the subscription was automatically renewed for a year, and 3999 RUB was charged to my card (4177 4901 9119 0893). This amount is a significant financial burden for me as I come from a very poor family.

I kindly request a refund for this charge, as I did not intend to subscribe for a year and cannot afford this expense.

Thank you in advance for your understanding and assistance in resolving this matter.

Sincerely,
Isakzhan
[removed -- MS]

You need to use the Help option in the menu to request a refund

They refund my money back thanks🙏🏻😭😭

In just 2 days as well.

does anyone know in how many days is the refunde back?

If you opened a ticket it could take a few days to get a response and 1-3 days for the refund to go through.

okay, thanks! i hope it'll be fast

I forgot to cancel the free trial and it automatically charged me for the premium subscription. It would be great if you will give me a refund

How do you send ticket for e refund?

Use the Support option in the menu

i was trying to get a free 7 day trial to chess.com premium. After clicking the option “start free trial” it charged 840 pesos out of my Maya account. I made the purchase like 5 minutes ago, please refund.

You have to contact support directly by using the links in the Support menu. 

Hello.I forgot to dezactivate the free trial period before the amd of the period and I was charter 399.99 lei for one year.I also want to make a refund. How caold I solve it?thank you.

You'll need to contact Support directly using the option in the menu

SigilVigil wrote:

I forgot to cancel the free trial before the trial period ended and was charged $99 for the Diamond membership. I noticed they offer a 30-day moneyback guarantee for people who forgot to cancel. How can i go about getting a refund

Purchase accidentally

I request of refund in some hours

You need to contact Support directly using the option in the menu. Choose the billing option.

It can take 1-3 days to get a response and refunds can take a couple of business days once granted

I'm new to this. When playing, the app offered me the subscription options and it showed zero charge. I thought it was a free trial. When subscribed for the diamond yearly offer, it charged my account. That is real tricky. I contacted support and was catered by a bot. It said it will take 1-3 days to reach the billing team. Can this be expedited? I don't use this app much.

Those types of tickets are often handled more quickly but with this being a holiday week, it might take a little longer than normal