Refunds and Accidental Purchases

Hello, I recently purchased a chess.com diamond membership under the impression that I would be paying a price of around 8 or 9 dollars a month for a year. However, I was unaware that it was a yearly purchase which has now sent my account below a comfortable amount of money. I really need this money, and the accidental 100$ purchase will hurt me in the coming weeks.

Paying up front does save a lot over monthly payments. 

It's $14 per month if you pay monthly.

Versus $99 for a whole year if you pay up front.

At any rate, chess.com doesn't want your last dollar. You can cancel it and write to [email protected] for a refund.

You may have to wait a couple of weeks but it will be over faster if you do it today.

Hey @chess.com so i tried the 7-day free trial diamond membership in chess.com and i didn't know that after that i need to pay ₱1190.00 I'm a filipina and i want a refund I'm sorry for this.

Hey @chess.com so i tried the 7-day free trial diamond membership in chess.com and i didn't know that after that it would renovate but ask me , could i please ask for refund so im not in debt... sorry for the inconvinience, I need help asap pls.

Hey @chess I accidently purchase the diamond membership which cost me 5000 pkr. I really need this money. Please refund my payment!!!

You'll need to fill out the refund form

https://support.chess.com/article/1963-request-a-refund

Hey @chess, I recently made a miss-purchase on the diamond pass for a little over 110$ and would like a refund! I do apologize for the inconvenience!!!

You'll need to contact support directly for that.

Use the option to contact Support in the Help menu

I’m in a similar situation too, did you guys get the refund?

Did you contact support? If so you should get a response

Hi,

I just got an email today and realized that my visa was charged for Chess.com subscription. It's hurt because i thought i already cancel the subscription before today.

So if there is any chance, can i have refund. I know it was my fault for not cancelling but please, it is a big amount of money to me at the moment. So i hope Chess.com would refund me!

Please Help Me!!!

My email is : [email protected]

buon pomeriggio, non trovo giusto che a causa della "scarsa connessione" la partita mi venga sottratta, anche se la connessione è lenta ed è dimostrabile poiché siete voi stessi che mi avvisate, sarebbe più equo sospenderla e riprenderla una volta ripristinata. Grazie

per inciso tengo piuttosto a credere che sia tutto diretto dall'alto...

You'll need to contact Support directly using the Help option in the menu

Pausing and resuming games isn't a workable solution.

There are some things that can be done to minimize connection issues.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

Hello @chess

i have recently used my free premium trial, but it wasn’t to my knowledge that when the free trial ends, I would have to pay for the one-year premium subscription. I really need the money back since I am not doing too well money wise. I would appreciate it thoroughly if you do give me a refund. 
-a chess enjoyer

Just asking out of curiousioty. Didn't you all read the Payment policy before buying?
did you all were like..OH freeee trialll lemmme and bought?

You will need to contact Support directly using the option in the menu