Someone better reopen her account RIGHT NOW...

Hello Chess.com support

I have a friend on here called @AlwaysAshley6054. She closed her account about three months ago when I got banned, because she thought I was never coming back. Now, she is trying to reopen it as you are allowed to if you close your account, but support won't let her, even though it has been confirmed she never broke the rules. She has been speaking to a staff member called Emine, who said that she had to associate her account with another email for some reason, which she did. Emine said that was fine, but then the next time they spoke, she said it wouldn't work. Someone better reopen her account NOW, or we will have issues.

and if this thread gets locked, then I guess Chess.com will show their true colours, and I might just have to share this on the internet.

I know this isn't Emine's fault, but there has clearly been a mistake.

To Chess.com: You should reopen her account NOW!

i got wrongly banned for 3 months

which is why she closed

i miss her soo much

thanks

mods better see this

Weren't you (unfairly) banned because you were venting about depressive thoughts?

Yeah how were you banned?

Macca.

What did you even say lmao?

Both btw

Only staff will be able to help. They don't reopen accounts if they can't verify the person requesting the account be reopened is the person that owned the account originally. That's normally by email from the closed account.

Chess.com moderation bad

Yeah you trying doing everything. Moderating is not nearly as easy people think it is. People always blame moderators, not realizing that they are not the big dogs when it comes to decisions like this. Give people like Martin a break.

well she is requesting with the same email, but Emine said she had to give another email for some reason.

EXACTLY BRO U UNDERSTAND

IT WILL ALWAYS BE ASHLEY

yh

i got banned bc i mentioned on otf how i was sui***al and needed help

chess.com are messed up fr

I'm waiting for her account to be reopened NOW...

Who is ashley, and please, give your shift key a break lol

NO I WILL KEEP CAPS LOCK ON UNTIL SHE RETURNS

ASH IS MY FIRST FRIEND ON CC, THE REASON I MADE THIS ACC IN THE FIRST PLACE. AFTER I GOT BANNED, SHE CLOSED, BC SHE THOUGHT WE WOULD NEVER SPEAK AGAIN. NOW THEY WON'T LET HER REOPEN.

Ooof, but still, shift keys are not cheap...