I absolutely agree with you peepoShocked. Having been a member for many years, I can attest to the drop in customer service. If you actually get ahold of someone (good luck), they know nothing about chess and and you get a generic customer service answer like......."I will refer that problem to someone else." I just made another post that I've noticed that they have slacked on catching cheating players lately as well. Really disappointed in Chess.com right now. Seriously thinking about Lichess only if they don't up their game. Pretty sad when a completely free site is almost better than Chess.com.
Support has gotten a lot worse
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1 day ago
0
#3
Their bot support sucks.
It cant help me and I cant contact an actual human support
1 day ago
0
#4
Look at their diamond membership. They only care about money. A person has to pay 10/month if they get a single diamond, but they allow groups of four to get 4.17 per person. They only care about the mighty dollar, not the individual chess player who wants to improve. Look at the prices, do the math and compare. https://www.chess.com/membership?c=navbar
1 day ago
0
#5
AuroraSentinel wrote:
Their bot support sucks.
It cant help me and I cant contact an actual human support
In the support tool be sure to be very specific on what you need and provide all pertinent details. If the tool does not provide an answer that fixes your situation and doesn't offer to open a ticket the try something like contact an agent
1 day ago
0
#6
2025Chess2025 wrote:
Look at their diamond membership. They only care about money. A person has to pay 10/month if they get a single diamond, but they allow groups of four to get 4.17 per person. They only care about the mighty dollar, not the individual chess player who wants to improve. Look at the prices, do the math and compare. https://www.chess.com/membership?c=navbar
The Friends and Family option is newer but it's not really any different than buying products in bulk and getting lower per unit pricing.
4 hrs ago
0
#7
Martin_Stahl wrote:
2025Chess2025 wrote:
Look at their diamond membership. They only care about money. A person has to pay 10/month if they get a single diamond, but they allow groups of four to get 4.17 per person. They only care about the mighty dollar, not the individual chess player who wants to improve. Look at the prices, do the math and compare. https://www.chess.com/membership?c=navbar
The Friends and Family option is newer but it's not really any different than buying products in bulk and getting lower per unit pricing.
The bulk analogy is faulty. An individual only needs one account. Things like toilet paper, canned food, and pens an individual can make use of in bulk. If someone pays $50 for a year with no refund if they want to cancel, chess.com still gets $200 per 4 members. The individual shouldn't be punished 2.5 times the monthly cost.
Chess.com Support is suddenly terrible, you used to be able to email the support team and someone would reply to you swiftly and the team was always friendly and helpful (unlike the other leading chess website's support team), Anyways now chess.com no longer has a support email and you have to use the stupid AI bot that makes you ask the same question over and over again and there is no way to connect with a live agent??? very disappointing (update I got connected to a human after a day, who was very helpful, but still they should have an email option)