If you sent that information then they should reply if that's not sufficient
Title Verification
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Hello there, I’ve submitted my title form 3 days ago with my title certification from my country federation, and my gov id and a photo of me with a paper of date and chess.com written on it, after 24 hours I received a mail from titled players support requesting these three things
A link to your national federation profile (or other official, online source) showing your national rating and NM title
A link to your FIDE profile