I didn't even play a game and I got a loss!
Sounds like you were disconnected from the live server.
You may check out the following to minimize connection issues.
https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance
https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues
I didn't even play a game and I got a loss!