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why are my chess insights not updating?

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Fish_Mango

When I click on insights it tells me to upgrade and only shows me demo profiles. I already have membership for a while but it hasn't updated still. Can someone fix this?

0SH6

My move quality isn't updating.

Martin_Stahl
0SH6 wrote:

My move quality isn't updating.

The graph is showing moves being updated in March.

schachrosa

my insights are also stuck on my games i played one year ago :/

is there any way to manually request my insights to be updated outside of a 2 years old forum post?

Martin_Stahl
schachrosa wrote:

my insights are also stuck on my games i played one year ago :/

is there any way to manually request my insights to be updated outside of a 2 years old forum post?

If you recently upgraded back to diamond, it can take up to 24 hours for your games to update in Insights.

mhermano25

My insights in not updating, i've been playing latvian gambit for black and it shows i haven't used it

Martin_Stahl
mhermano25 wrote:

My insights in not updating, i've been playing latvian gambit for black and it shows i haven't used it

It's very possible they're just being lumped under the King Pawn opening

0SH6

I have waited a while and my Move Quality has still not updated.

0SH6

Ive gotten way more brilliants that are all different, yet it still hasn't updated.

Martin_Stahl
0SH6 wrote:

Ive gotten way more brilliants that are all different, yet it still hasn't updated.

Game Review and Insights use slightly different code. So brilliants in one may not be considered brilliant in the other and accuracies are likely to be slightly different as well

Wegera

Yo, bro thank you for your service!

masterzo

Im having the same issue, my insights says i havent played a game since January

Martin_Stahl
masterzo wrote:

Im having the same issue, my insights says i havent played a game since January

It can take up to 24 hours after renewal for Insights to update.

It looks like your recent games are available now.

XREADYTODAYALEX

Hello 
recently I have upgraded my account from plat to diamond but it looks like my insights are not being updated. Months ago I had diamond membership , I think it was for 1 month, and I believe
the insights that I see on my page are only for that mounth However in that interval I have more than 1000 games and I cant see them. Will waiting 24 hours fix this problem or should I do smt else???

Martin_Stahl
XREADYTODAYALEX wrote:

Hello 
recently I have upgraded my account from plat to diamond but it looks like my insights are not being updated. Months ago I had diamond membership , I think it was for 1 month, and I believe
the insights that I see on my page are only for that mounth However in that interval I have more than 1000 games and I cant see them. Will waiting 24 hours fix this problem or should I do smt else???

Yes, you should see updates within 24 hours after your upgraded again.