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why are my chess insights not updating?

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buffyslayer1
Martin_Stahl wrote:
buffyslayer1 wrote:
Martin_Stahl wrote:
buffyslayer1 wrote:

Hello
I took out platinum and ran insights for the first time, its been over 5 hours and i keep going backwards in the queue as well!

Any ideas?

I think you mean diamond, but you should give it more time. If you don't see it complete in 24 hour, post again.

Yes I meant diamond, thanks will keep a look out.

cheers

There was actually a back-end issue causing the queues to hang and that's been resolved. You should be fixed now.

Thanks this has now been fixed

Chessnewbie4thewin

I also have the same problem

Martin_Stahl
Chessnewbie4thewin wrote:

I also have the same problem

If you just recently upgraded, you should give it up to 24 hours to update.

YasirCarlsen

Why is my insights only showing 800 games where i have played way more than that. Can anyone please fix this?

Martin_Stahl
YasirCarlsen wrote:

Why is my insights only showing 800 games where i have played way more than that. Can anyone please fix this?

Check the date filter.

Cubist_Official

Mine doesnt work yet either it shows how many of each other move i got idk if it still counting but it doesnt show any brilliant moves for the 29th yet and I got really exited

Martin_Stahl
Cubist_Official wrote:

Mine doesnt work yet either it shows how many of each other move i got idk if it still counting but it doesnt show any brilliant moves for the 29th yet and I got really exited

Insights won't always have the same brilliant moves found by Game Review

Cubist_Official
Martin_Stahl wrote:
Cubist_Official wrote:

Mine doesnt work yet either it shows how many of each other move i got idk if it still counting but it doesnt show any brilliant moves for the 29th yet and I got really exited

Insights won't always have the same brilliant moves found by Game Review

Why not and how will I know my actual accurate insights

Martin_Stahl

There are three different levels Game Review can run at and those levels can impact brilliant moves. Insights runs at a specific level which also can impact brilliant (and other) classifications.

Cubist_Official

does that mean the insights arent accurate?

Martin_Stahl
Cubist_Official wrote:

does that mean the insights arent accurate?

As far as I'm aware, Insights doesn't run at the highest strength. It still should be fairly accurate.

Cubist_Official
Martin_Stahl wrote:
Cubist_Official wrote:

does that mean the insights arent accurate?

As far as I'm aware, Insights doesn't run at the highest strength. It still should be fairly accurate.

Is there a way you can fix the process so that people get an accurate insight

Martin_Stahl

I can't really speak to any plans for Insights but running all games through high depth/strength analysis takes a lot of time and resources. There is a trade-off that will be made.

Cubist_Official

what does that mean

Martin_Stahl
Cubist_Official wrote:

what does that mean

It means that the site likely won't run Insights at the highest level due to the higher resource requirements. The trade-off is a little lower strength than the highest available through a review with similar results and the possibility of slightly different classifications.

JakenPainajainen

Hi! i have the same issue my latest games are not updating to the insights. And it has already been over 35 hours.

Martin_Stahl
JakenPainajainen wrote:

Hi! i have the same issue my latest games are not updating to the insights. And it has already been over 35 hours.

You should be good now

Shrevin5

I am having the same issue. I played 53 rapid games and it says that I only played 19!

Martin_Stahl
Shrevin5 wrote:

I am having the same issue. I played 53 rapid games and it says that I only played 19!

If you just recently renewed, it should update within 24 hours.

Shrevin5
Martin_Stahl wrote:
Shrevin5 wrote:

I am having the same issue. I played 53 rapid games and it says that I only played 19!

If you just recently renewed, it should update within 24 hours.

Yes, it updated, thank you!