Bug Report. app does not acknowledge move - clock keeps running
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In several recent games my clock keeps running after move played. Workaround. Restart app. Time is lost but game continues
App version 3.9.15
Same thing happens to me all the time. I restart the app but it disconnects again and again. I’m on iOS.
Keeps happening. For me anyway the app is essentially not usable. Folks you can set the “On vacation” option (like what I just did so you’re not charged). Sounds like there are systemic issues with the app which will take a few weeks to fix. Probably time I took a break anyway
Same here
3minutes wrote:
In several recent games my clock keeps running after move played. Workaround. Restart app. Time is lost but game continues
This is not the place to make a bug report. On the IOS app, you are supposed to use the Contact Us link in Help to report problems. (On the website, there is a separate link in Help for Bug Report.)
I assume you are talking about the IOS bug. It is being worked. They thought they had it figured out last week but another bug appeared. The latest update is that the fix is in QA and they expect to submit a new version to Apple later today. (Apple usually takes a couple of days to approve new app versions.)
If you did a search for "IOS bug", you might come up with other threads discussing the problem.
I literally have a recording of this happening to me. I was completely winning, I made my move, then the clock on my side kept going down even though I had already moved. Ridiculous. Ended up losing because they had 6 minutes and I had none because of this.
I was looking for where to complain about this. Just 2 days ago my games started to freeze after I moved. I lost 20 points on my rating tonight when I was winning in both games. Everything else works on my ipad so I know I have active wifi. I can't close my app but I can communicate in it. I am getting tired of not being able to move and be forced to watch as my rating drops again. What can I do?
v3.9.16(2)
is now available in the store App
The check mate thing went up for a second then disappeared and my time started running
4 days ago
0
#11
You were disconnected from the live server. This is a known problem on iOS app and developers are looking into it.
4 days ago
0
#12
ChessXStoner wrote:
The check mate thing went up for a second then disappeared and my time started running
If that's the iOS app, previous versions had an issue that could do that on some games. Version 4.7.17 was released with a fix
I just had this same problem on the website, so its not just you app users that are having this problem...