Forums

How to turn off auto pay?

Sort:
Razn9koh
The last two hours I’ve been trying to do that. Bots were only able to tell me my username and my email which I already knew. It had about 3 or four bot questions with standard replies that didn’t get me anywhere.

I’ve went to accounts on my membership plan. It says payments will be billed on my iTunes account. Don’t recall ever using iTunes, and never have used that app, to the best of my recollection.

It says on the same page I can manage subscription and turn off auto-renewal by going to account settings. This is the only page I have in my account, and don’t find anywhere it showing how to turn off auto-renewal.

My current subscription expires on May 8th, so it’s no rush. If there is an easier way to do this, would appreciate any feedback.

Thanks, John
Martin_Stahl
Razn9koh wrote:
The last two hours I’ve been trying to do that. Bots were only able to tell me my username and my email which I already knew. It had about 3 or four bot questions with standard replies that didn’t get me anywhere.
I’ve went to accounts on my membership plan. It says payments will be billed on my iTunes account. Don’t recall ever using iTunes, and never have used that app, to the best of my recollection.
It says on the same page I can manage subscription and turn off auto-renewal by going to account settings. This is the only page I have in my account, and don’t find anywhere it showing how to turn off auto-renewal.
My current subscription expires on May 8th, so it’s no rush. If there is an easier way to do this, would appreciate any feedback.
Thanks, John

https://support.chess.com/en/articles/9831222-how-can-i-cancel-my-membership

That's for direct credit card payments.

If you may have paid with PayPal then you have to do a step there as well.

https://support.chess.com/en/articles/8584546-how-do-i-cancel-my-premium-membership-if-i-subscribed-with-paypal