[Solved] Premium membership paid but not available

Hi,

Try contacting support at Contact Us - Chess.com Member Support and FAQs. They can take up to 12 days to respond due to pending tickets.

Thanks a lot for the answer! I'm doing it right now, it seems to be something related to the payment method (Google)

Payments through the apps take some manual processing, so can take some time to be applied to the account.

Thanks for your answer, it's good to know that there is a man in the middle job for this kind of payment, and not that my payment didn't go through

yep I see a membership next to your name so it has worked. 

Good morning everyone! I hope you're doing all great.

Have anyone experience the issue of paying the premium and do not receive it in a day? Because i bought it yesterday (platinum full year) and still can't access the premium features.

Regards,

Update: It took a day and some troubleshooting but in the end it worked properly, for any other user having the same problem, it may have a little waiting time if you paid using Google Pay.

I just got Premium for a year like two days ago and it hasn’t been working for me. I restarted the app, uninstalled and reinstalled, even cancelled and in cancelled the membership, but it still won’t let me acces premium features. Somebody help