Plenty of people have complained and it doesn't seem to have helped, I would suggest option 2, firebombing the marketing dept. of that company.
Chess.com ads
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For those of you who pay for your membership, you aren't annoyed by this but for those of you who do, aren't those male deodorant ads with audio really getting annoying? Chess.com should at least disable the audio. I know I can just mute it and this is a minor complaint but I really don't want to keep hearing the ad for a product in voice instead of text that I don't wanna buy.